Last updated: March 31, 2026
Privacy Notice
1. Information We Collect
When you create an account or use BrokerTrust.ai, we may collect the following information: your email address, phone number, carrier name, USDOT number, driver's license information (for users without an active DOT number), IP address, browser and device information, and your broker lookup and review history on the platform.
2. How We Use Your Information
We use the information we collect to verify your identity and carrier status, operate and improve the platform, facilitate carrier vetting and broker transparency, support broker dispute resolution through BrokerMark and FreightGuard Defender, and communicate with you about your account, submissions, and platform updates.
3. What We Share
We never sell your personal data. All carrier ratings, reviews, and BrokerStrike reports submitted on the platform are completely anonymous — we will never share your name, carrier identity, driver information, or any personal data with brokers or any third party. Reviews are displayed as verified but without any identifying information. The only exception is the FreightGuard Defender process, where carrier information must be shared with the broker in order to resolve the dispute on your behalf — and only with your authorization when filing the case.
4. The Carrier Wall
BrokerTrust.ai is built exclusively for carriers and drivers. Brokers and 3PLs cannot access carrier-side features, dashboards, or internal tools. All ratings, reviews, and trust scores you submit remain anonymous to brokers. This separation is a core principle of the platform.
5. Data Storage
Your data is stored on Supabase, a US-based infrastructure provider. We use industry-standard encryption for data in transit and at rest to protect your information.
6. Your Rights
You may request deletion of your account and all associated data at any time by contacting us at PalletJack@brokertrust.ai. We will process your request promptly and confirm once your data has been removed.
7. Cookies & Session Data
BrokerTrust.ai uses sessionStorage for authentication purposes. We do not use third-party tracking cookies. No advertising or analytics trackers are embedded on the platform.
Terms of Service
1. Eligibility
BrokerTrust.ai is for motor carriers and drivers only. Freight brokers, 3PLs, and their employees or agents are strictly prohibited from creating accounts or accessing carrier-side features. Any attempt to do so will result in an immediate and permanent domain ban.
2. Truthfulness
All submissions on BrokerTrust.ai, including broker reviews, BrokerMark reports, and FreightGuard Defender dispute filings, must be truthful, accurate, and made in good faith. You are legally responsible for every statement you submit through the platform.
3. Account Responsibility
You are responsible for all activity that occurs under your account. Do not share your login credentials or magic-link sign-in URLs with anyone. If you believe your account has been compromised, contact us immediately.
4. Prohibited Conduct
The following activities are strictly prohibited and will result in immediate account termination and a permanent ban:
- Filing false or misleading reports
- Impersonating another carrier or driver
- Harassing other users or brokers
- Attempting to manipulate broker trust scores
- Creating multiple accounts
- Sharing, distributing, or publishing screenshots, photos, or any reproduction of content behind the Carrier Wall. All content within the Carrier Wall is confidential to verified carrier accounts. Capturing or sharing this content by any means — including screenshots, screen recordings, photos of screens, or copy/paste — is a direct violation of these terms and will result in permanent account termination.
- Sharing magic-link sign-in URLs or providing account access to any third party
- Providing Carrier Wall content to brokers, 3PLs, or any non-carrier entity
5. BrokerStrike Reports
Verified BrokerStrike reports are published permanently on the associated broker's profile and cannot be removed. The filing fee for a BrokerStrike report is non-refundable. All reports are reviewed by the BrokerTrust team before publication to ensure they meet our standards for accuracy and completeness.
6. Intellectual Property
BrokerTrust.ai, BrokerStrike, Carrier Wall, FreightGuard Defense, and all related names, logos, and branding are the intellectual property of BrokerTrust. You may not use, reproduce, or distribute any BrokerTrust branding without prior written permission.
7. Limitation of Liability
BrokerTrust.ai provides information for informational purposes only. Nothing on this platform constitutes legal, financial, or insurance advice. FMCSA data, broker profiles, and trust scores are provided as-is without warranty of any kind. BrokerTrust is not liable for decisions made based on information obtained through the platform.
8. Termination
We reserve the right to suspend or permanently terminate any account that violates these Terms of Service, at our sole discretion and without prior notice.
9. Changes to These Terms
We may update this Privacy Notice and Terms of Service from time to time. If we make material changes, we will notify you through the platform. Your continued use of BrokerTrust.ai after changes are posted constitutes your acceptance of the updated terms.
10. Contact
For questions, concerns, or data requests, contact us at PalletJack@brokertrust.ai.